Has anybody heard back from Team Charlie?

Anne from Somerville writes to charlieonthembta@gmail.com

2 weeks ago my card stopped working and I am unable to get downtown during the week to the T's service center as I work in Burlington and commute on the 350 bus. I was told to report my problem to teamcharlie@mbta.com which I did.That was on January 11th.

Within seconds I received this auto-reply

From : teamcharlie
Reply-To : teamcharlie@mbta.com
Sent : Thursday, January 11, 2007 12:12 PM
To :
Subject : Re: Charlie Card not working at all




On behalf of the Massachusetts Bay Transportation Authority, thank you
for writing to us about our automated fare collection program. Your
e-mail has been forwarded to the appropriate personnel for any follow up
as needed.

This e-mail address is for questions or comments regarding our customer
service enhancements and automated fare collection. If your e-mail was
regarding a different topic, it has been forwarded to feedback@mbta.com.


Thank you for your comments.

Team Charlie


I gave them my home number, work number, email address and still after two weeks I have heard nothing.

Do they exist?

Anne

Anne that is a good question.

So I will ask you loyal readers, have any of you heard back from "Team Charlie" since the beginning of the month?