Saturday, December 30, 2006
This document is an overview of all the transit contracts Scheidt & Bachmann have done worldwide. The Boston contract info can be viewed at Page 33 of this PDF file. The Boston project is by far the largest contract they have had that is transit related.
Well they went to work and by January 2005 the new farebox was ready to be tested on the Silver Line. On the company website they gush about their new design...
The Farebox is a miniature Fare Vending Machine designed for buses and trolleys. Sleek and rugged, it allows customer to pay by coin, tokens, bills, magnetic swipe tickets, stored value tickets and or smart cards. The bus or trolley driver also has a display/control console that allows them to manage the fare, zone, patron category, etc. The driver can also view bills/banknotes that are presented for payment into the Farebox that the Farebox considers suspicious and then accept or reject them. At the end of a shift when the driver returns to the garage, all of the transaction data is then downloaded through a secure wireless network. This provides the Transit Authority to verify the shift’s transactions match the revenue that is stored in the Farebox’s vaults.
Ok that sounds good. So the test began and by all accounts it was a disaster. The Boston Globe reported back in June of 2005 that the boxes would be redesigned. The Globe quoted Stephen Berrang, the T's assistant general manager who is supervising the Automated Fare Collection project. ''We've been working on this for five years, and they are showing us things that we hadn't expected. We are correcting them." The redesigned fare box will feature a smaller coin slot, one similar to that of a food or beverage vending machine. This should eliminate the problem of riders trying to throw their coins down the existing slot all at once, Berrang said.
After reading that I question if Mr. Berrang has ever ridden a bus in his life. Riders have been throwing money into fareboxes all at once since public transit began. The last thing a bus or trolley operator wants is a line of people waiting to get on the vehicle. But that is exactly what has happened and since the new fareboxes went into service on the Green Line you have seen trains delayed 5 or more minutes at a stop on the Riverside line. What makes this even more laughable is the company the T didn't choose Cubic just happens to have a nifty high tech farebox that counts 10 coins PER SECOND. Just browsing through the list of companies that do make fareboxes you can see that the T had many, many options that were better including a box from the company that made their old farebox equipment GFI.
The T bought the GFI fareboxes that were just replaced in the mid 1990's after a major fare theft operation was discovered at the T and the one major complaint riders had about them was they were unable to accept dollar bills. That wasn't GFI's fault that is what the T ordered. To save money on the farebox contract the T decided not to get the dollar bill option that GFI offered. Instead the T decided that riders could put dollar bills into a slot on the side of the farebox. It is impossible to calculate how much revenue the T lost from this idea as untold dollar bills were shredded trying to get them out of the farebox.
Pictured on the left is the GFI farebox the Chicago Transit Authority bought at the same time the T bought theirs in the 1980's. Notice that on the right is a slot for dollar bills that slides down into the box so the driver can verify that it is a dollar. No optical scanner that will spit back a dollar it doesn't like. Fares are collected on CTA buses using GFI Genfare fareboxes that were purchased in 1986. The equipment accepts both dollar bills and coins. An extension from Cubic Transportation Systems was added to the side of the fareboxes in the mid-90s to allow for the processing of magnetic strip transit cards and the Chicago Card/Chicago Card Plus smart cards.
In 2005, the CTA initiated a “Go Lane” pilot program on its newer, low floor buses. On a Go Lane bus, the Chicago Card/Chicago Card Plus sensor is relocated opposite the driver. This configuration allows for two customers to board and pay fares simultaneously, thus speeding up the boarding process. I have used this "Go Lane" feature on buses on Michigan Avenue and it cuts boarding in half. The Globe mentioned this in a Starts and Stops column earlier in December and wondered if the T planned to offer something similar.
We then flash-backed to an e-mail sent last month from Barry of Quincy, who recently rode the 151 Sheridan bus to Michigan Avenue in Chicago. "What caught my attention were all the people boarding who did not swipe a smart card at the fare box," he wrote. "Instead, these people with Chicago Cards entered the bus, and waved their cards at a round sensor located across from the driver, mounted before the first seat on the right hand side of the bus.
"So . . . while some passengers were paying with cash, or inserting fare cards at the traditional fare box, at least half of the people waved their Chicago cards and went quickly on board. This way, two passengers were able to pay their fares at the same time."
The T has no plans to do this. Beautiful!!!
BTW there is a very well done website about the Chicago bus system at www.ctabus.com The Chicago Transit Authority which may be more political than the T is lightyears ahead of Boston on services like bus tracking. The CTA decided to use a company called Clever Devices to monitor all bus operations. After testing Clever Devices in Boston a few years ago the T instead gave the contract to Siemens.
These boxes from Scheidt & Bachmann are breaking down at an alarming rate and they are only a few months old. The drivers by and large despise them because of the delays in boarding because riders have to put in each coin one at a time. The transit industry in North America isn't rushing out to buy these boxes either. Only one other transit system has bought these boxes and that was Phoenix one year ago. In fact looking at the company website they haven't sold anything in 2006 and the site has been updated to show they will be at a transit trade show in 2007.
The jury is still out on the new faregates in the subway. At least Scheidt & Bachmann decided to use a company based in Belgium to design and build the gates. The company Automatic Control Systems does have a proven track record in building fare gates . The company gushed in a press release "Boston ‘T’ Metro : a huge contract" Originally the T ordered the following
MBTA ordered 450 tripod turnstiles, 175 high-speed gates with flaps and 50 full-height turnstiles (single and double), for the metro and railways stations of the MBTA. The first prototypes will be delivered at the end of November 2003. The first installation is due to take place in July 2004. The balance will be progressively installed until June 2005.
Turnstyles?? Instead of those high flap gates that sometimes balk at letting you out of a station. What happened??? Well the company issued another press release in 2006 titled "biggest contract ever signed by Automatic Control Systems" and explains that the T changed the order to the gate system instead of turnstyles. The only reason I can think of why the T did this was to crack down on turnstyle jumpers.
At the very start, Automatic Systems received an order for 450 Tripod Turnstiles, 175 High-Speed Gates and 50 Full-Height Turnstiles (one and two walkways).
But the MBTA (Massachusetts Bay Transport Authority), very concerned both by the security and safety of the passengers, and also preoccupied by the system profitability and fight against fraud, chose a better solution and decided to replace the original tripod turnstiles by high-speed gates, bringing the ordered quantity from 175 high speed gates to 643, totalling 19 different configurations.
Why the T decided on Scheidt & Bachmann instead of Cubic is known only at the top levels of 10 Park Plaza. While Boston would have been a large contract for them it probably would not have been as challenging for them as their contracts in New York, Chicago, and London to name 3. This webpage from Cubic shows they offer everything the T needed and the experience of other major projects. I'm sure if Cubic had gotten the contract there would have been issues but they do have the track record. But as usual track records don't count with the T. Just look at the Breda streetcars and the Siemens Blue Line cars ( oh wait they not here yet )
At least the faregates work which we can not say about the fareboxes. Those sadly we are stuck with.
Friday, December 29, 2006
The sign was flashing #66 Harvard EXPRESS #66 Harvard EXPRESS
So I asked the driver what does EXPRESS mean for the #66. She replied "I dunno, I'm stopping everywhere, they just told me to use the sign".
So what do they mean by EXPRESS???????
To speed up boarding the T will expand Show-n-Go into a full POP (Proof of Payment) system similar to the San Francisco Muni trolley system. On Friday the T was passing out flyers on the Green Line that say the following
Massachusetts Bay Transportation Authority Driven by Customer Service
Easier Boarding Now Arriving on the Green Line
Starting January 1,2007, no matter where you get on the Green Line, you'll enjoy a more convenient and shorter boarding experience.
We've enhanced the current Show-n-Go program to include all of our surface stops -so now even more customers can enter at either the middle or the rear of the car to speed-up boarding. Where you board depends on how you pay!
Here's how it works:
• If you pay with cash, board at the front door and you will be issued a receipt by the operator that will serve as your proof of payment.
• If you have a pass (weekly, monthly, or visitor), you may enter at any door. T officials will be using handheld validators to verify that passes are valid. You may be asked to verify that your pass is valid at the farebox once you are on the vehicle.
• If you use a stored value CharlieCard or CharlieTicket, you must either use the farebox at the front door, or have your fare deducted by an Official with a hand-held validator.
Time-saving tip! On the D Line we have platform validators. Stop beforehand, tap your CharlieCard or insert your CharlieTicket to receive a receipt, which will serve as your proof of payment.
Please remember to keep your CharlieTicket,
whether you board in the subway or on the surface level, until you reach your destination. You may be asked to produce proof of payment.
T officials will make random, unannounced checks to ensure that each customer pays his or her fare. If you do not have a valid fare, you may be cited by the MBTA Transit Police.
For your convenience, many more retailers in your immediate area will soon be selling passes and fares to help streamline service along the Green Line.
Thank you for taking the T.
For more information, visit mbta.com or call (617) 222-3200, TTY (617) 222-5146.
Thursday, December 28, 2006
On Charlie coming to the Commuter Rail he wrote
Several readers have asked when the Charlie Card will be available for commuter rail.
MBTA spokesman Joe Pesaturo said commuter rail cards will be rolled out next year, but it hasn't been decided how the system will work. Either riders will pass a card-reading machine as they enter the train, or conductors will read the passes with hand-held devices.
No name change for Hynes/ICA the T says
A rider on the MBTA's Green Line, John P. McAuliffe, e-mailed a question about the Institute of Contemporary Art's recent shift across Boston: "So now that the ICA has moved to the waterfront, will they call the Hynes/ICA a different name? This being Boston, I doubt they will, but won't out-of-town tourists be confused as heck about two different ICAs?" McAuliffe is also looking for an update on the rehabilitation of the Green Line's Kenmore Station.
As far as his ICA question, it seems out-of-towners are on their own. "The name is remaining the same," said MBTA spokeswoman Lydia Rivera.
Kenmore Station update
And as for Kenmore Station, Rivera reports that starting next month a contractor will install structural steel and pour concrete for the walls, floor, and roof for an expanded mezzanine area. New inbound and outbound stairs and the eastern ends of the inbound and outbound platforms should be completed by opening day for the Red Sox, April 10, she said.
By July or August, elevators should be installed and operating. The new glass-and-steel canopy will be constructed from June to September, and a new bus way will open in September or October. New escalators should be completed by December. They will be used as a temporary stairway during Red Sox season.
Dean Johnson on the WBZ websiteoffers a tribute to Gary as does Jessica Heslam in the Herald. The Associated Press also covered Gary's retirement.
Good Luck Gary in your retirement and enjoy sleeping in every morning. Boston and New England will miss you very much.
Wednesday, December 27, 2006
Tom Long in the Northwest Globe edition of Starts and Stops gets the T to explain why
The MBTA was created by the consolidations of private carriers, resulting in three rail lines with different dimensions. The unique tunnel and platform dimensions are the most significant characteristics that prevent a standardized vehicle design.
The length and width of the rail cars are also problematic. The cars range in width from 9 feet 2 inches on the Blue Line to 10 feet on the Red Line. The Red Line vehicles are 69 feet 6 inches long, the Orange Line 65 feet 4 inches, and the Blue Line 48 feet 6 inches.
The reason the Blue Line cars are shorter is because the Bowdoin loop requires a vehicle that can negotiate a 66-foot curve. The shorter cars enable a tighter turning radius for the vehicle. The Orange or Red Line would not be able to negotiate this turning radius in a tunnel.
Pesaturo said the T investigated the possibility of refitting Orange Line cars for use on the Blue Line while waiting for new cars, but the cost was prohibitive.
This website offers a quick overview of the history of the subway in Boston
Of note is what occured on the Easter/Patriot's Day weekend of 1924. The entire East Boston tunnel was converted from trolley to heavy rail subway IN THREE DAYS!!!!
Conversion of East Boston Line to Multiple Unit Trains. The East Boston Line had been built in 1904 for trolleys with no premonition of a conversion to multiple unit operation. Over an April double-holiday weekend, the East Boston Line underwent major change. Patrons went home aboard familiar trolley cars. They returned on Monday on brand-new steel multiple unit trains which they could board and leave at platform level. The grade in the tunnel was 5%, severe for trolleys, but even more so for multiple unit. subway trains. There were sharp curves and close clearances. Nearly four miles of third rail had to be hoisted onto pre-set insulators, electrically connected, and tested.
If you want to use your new CharlieCard as the monthly pass you have to buy it at a vending machine not at a sales location. No word yet if passes being issued by an employer will be on a CharlieCard or will also be a CharlieTicket.
Also unclear as of yet is what will the new retail locations offer as a monthly pass, the CharlieCard or CharlieTicket. Please let us know your experiences.
I can pretty well predict that people given the choice of using a vending machine or dealing with a human clerk will continue to deal with the clerk. plus the CharlieTicket is marked January 07 so that will keep the Show-n-Go users on the Green Line happy. But it will also mean slower boarding times as it takes a few seconds for the gates and fareboxes to read a CharlieTicket and spit it back. Now you have to wonder why the T spent the entire month of December handing out CharlieCards if they were keeping the monthly on a CharlieTicket. Monthly riders are simply going to discard the new smartcard they were given and then when the T does decide to insist the monthly pass is on the CharlieCard only they are going to have to pass out cards all over again. One good thing is at least for now the CharlieCard is free in Boston. In Washington and Chicago you pay the transit company $5 for the card. Don't be shocked if that soon happens in Boston as well.
So for now it seems the only people who will really need a CharlieCard are riders who don't buy a pass and will be the most likely patrons who don't have a smartcard and will pay the surcharge.
Service will increase during the afternoon leading to rush-hour service levels from approximately 7:00pm through the conclusion of the event.
Evening trains will provide rush-hour levels of service and will run until approximately 2:00am.
Tuesday, December 26, 2006
Under "Select Landmark Type" I would suggest a list of hotels that would make it easier for tourists and the list of "attractions" needs to be increased. For example it might be a good idea to include Fenway Park and TD Banknorth Garden to the list. However it shows great potential so let us see how they tweak it the next few weeks.
To get a better feel on the trip planner let us take a look at some other cities.
New York City just updated their trip planner and it doesn't load maps unless asked. Please note that New York transit has a new web address http://www.mta.info/
Chicago's doesn't offer maps but offers consise info. Chicago is also testing bus tracking on the web and with a PDA. Chicago is using a company called Clever Devices for GPS which the T no longer uses as was explained here.
In the San Francisco Bay Area all the local transit options are combined at one site. The SF Muni also is giving real time info on select routes.
Washington Metro seems easy to use.
SEPTA in Philadelphia is simply awful but then again if you rode SEPTA you would never complain about the T ever again.
The trip planners in Los Angeles and Seattle
Toronto offers NOTHING in the way of online trip planning but that maybe better than Montréal which is very confusing
Point is let us give the T praise for at least trying to bring online trip planning to a new level. There is nothing else better out there at least in North America as of now.
My question of the day is when will the T get around to eliminating the ICA part of the Hynes T stop announcement given that the ICA has moved to a beautiful new home on the Waterfront. I *think* they have edited some trains of the ICA but obviously not all. It seems minor but when the tourists return in the spring it could be confusing.
The Arlington stop was the first station that was renovated on the entire T system back in 1967 and the old tiles were covered up.
Sunday, December 24, 2006
According to the T, the site had more traffic to its schedules and maps than the contractor expected. There was also something the T called "a flaw in stress testing."
The Web guys who designed the site had it look up each schedule and map route every time someone requested it. But that was occurring so often that many of them never got through to the application server -- and never came back from the database server.
Stress tests were done, but they didn't reproduce the stress the schedules and map requests would cause on the server. And then the web site died.
Saturday, December 23, 2006
View interactive map
Mike posts a pre-1955 map of Boston's rapid-transit system.
I've seen this map before at the Trolley Museum in Maine and it shows the then MTA as it was after the Blue Line was extended to Revere in the early 1950's.
The map shows in detail the old elevated Orange Line which is far different than the modern version. This was the MTA the Kingston Trio sang about back in 1959.
He also told me that out of garage (The Cabot) while some of the boxes are programmed to allow adding value, others have been disabled.
So I would suggest that we all email the superintendent at Cabot to find out what the policy is going to be.
Superintendent Cabot Bus Garage
275 Dorchester Ave.South Boston, MA 02127
By email: CabotSuperintendent@mbta.com
One thing is clear. If riders all decide to fill their cards on the buses instead of retail locations the boarding times are going to be long. It took me about 30 seconds to load $5 on a card to test the system.
Also everyone should keepin mind that whatever you deposit into the farebox will go on the card, there is no way to get change on a bus.
UPDATE 12/21 "adding value to Charlie Cards if you only ride a bus"
12/20 adding value to Charlie Cards if you only ride a bus
Friday, December 22, 2006
What? You missed the free CharlieCards?
The new Blue Line cars were supposed to be in service 2 years ago but the project has been delayed over and over again. A month ago the Globe wrote of the latest problems with the cars that includeleaking doors and smoking air-conditioning systems. The T board approved purchase of the new cars in November 2001, with delivery of the first ones scheduled for January 2004. Siemens was hoping the Blue Line contract would give them a foothold in the United States subway market so one can assume they lowballed the bid to the T to get the contract. Once again the T is learning that you get what you pay for. For whatever reason you never see experienced subway manufacturers like ALSTOM in the Boston market. Coming on top of the BREDA fiasco on the Green Line you just have to scratch your head at how this continues to happen to the T. The Siemens website proudly tells us about the new Blue Line trains and their specs but doesn't mention when they plan to deliver them.
For the Silver Line Siemenstouts these improvements (PDF) On paper it seems wonderful and I'm sure their salesman did a fine job selling them to the T but the problem is they have never worked as designed. The T's public response last April was "most of the technology developed for reliable and efficient service on the Silver Line is operational today -- sort of." But when it comes to letting riders know when the next bus is due, ''the MBTA has not been satisfied with the accuracy of the 'real-time arrival' messages," he said.
The contractor is working on fixing flaws in the software, said MBTA spokesman Joe Pesaturo. If they can be fixed, the ''next bus arrival" information will soon be displayed.
The contractor is theSiemens division in Cedar Rapids, Iowa.
I have spoken to several drivers who said the original test vendor for GPS did a much better job but was shutout by Siemens when the entire system went out to bid. That vendor was a company known asClever Devices who did have the test contract with the MBTA a few years ago. They currently have contracts with Chicago, Washington D.C., Baltimore, Dallas, Long Island, Pittsburgh, Santa Monica, San Francisco, Sacramento and elsewhere. In Chicago the computer announcements sound human with a pleasant male voice. The SF Muni now ever offers real time status on their website for select transit routes. Will Siemens get it to work in Boston? We can only hope but the Silver Line is 4 years old and it hasn't been fixed.
Thursday, December 21, 2006
RANT OF THE DAY Is it just me or are the destination signs on the Green Line trolleys just too small to read? The Breda cars have them as do the Type 6 cars ( the 7's were never converted) It really is in issue these days as you have no idea what train is going to be on which track at Park. Today I saw a Heath St car loading where the Riverside usually does.
I use San Francisco has an example, you can read their signs from a distance and it is much easier with a black background and yellow letters compared to the yellow background and black letters the Green Line uses.
from the CTA website
The spectacular train is an amazing sight - during the daytime and at night. The outside of the six-car train is adorned with oversized garland and seasonal images. Thousands of twinkling lights outline the shape of the train and windows, with even more lights running across the tops of the cars.
Interiors of the cars are decked out with thousands of multi-colored lights, red bows, garland, and red and green overhead lighting. The hand poles are wrapped to look like candy canes.
As the train pulls into each station, Santa waves to the boarding passengers from his sleigh on an open-air flatcar that carries his reindeer and decorated holiday trees.
I would love to see the T do something like this.
YouTube has a few clips of the train in action and if you have the time this clip in particular captures the goodwill the train provides
Chicago Transit Authority's "Twas The Night Before...09:42
The popular Christmas story is told with the HOLIDAY TRAIN of Chicago's CTA in the background. The train, decorated with festive lights, makes the rounds of all of the CTA routes. Share in the surprise when it pulls into stations and pass The popular Christmas story is told with the HOLIDAY TRAIN of Chicago's CTA in the background. The train, decorated with festive lights, makes the rounds of all of the CTA routes. Share in the surprise when it pulls into stations and passengers board and are treated to a not-so-usual "L" train ride.
and I have embedded a shorter clip HO HO HO
This is the FIRST I have heard about the magic "white button" on the bus farebox. I have asked several drivers if you could add value to the card on the bus and they all said no. But this is a perfect example of how blogging can help us by sharing info. The T has done a horrible job promoting this feature.
This will really help speed up boarding times... NOT
Using on-board fareboxes to add stored-value can hold up boarding lines and cause transit delays. Consider loading value at full-service in-station fare vending machines or retail sales terminals prior to boarding.
Touch the white button at the top of the farebox to begin adding value to your CharlieCard.
Tap your CharlieCard to the black card target and follow the directions.
Insert money—fareboxes accept cash, coins and even old T-tokens—and press the white button again to 'accept' the transaction.
Tap your CharlieCard again, a second time, to register the value you just added and you're done.
Now comes the bad and ugly. Green Line riders have for years enjoyed free outbound travel at stops beyond the subway. Under the new plan the freebie rides are gone, you will have to pay the same $1.70/$2.00 to return. This is going to cause delays especially on the B line on Commonwealth. Right now all the doors open and people can exit and board swiftly. However since the T now plans to charge for the ride outbound does this mean they will not open all the doors? Perhaps this is another use for the Validator.
Perhaps the T is planning to follow in the steps of the San Francisco Muni that has what is called a "proof of payment" plan.
The Muni plans works like this (MuniMetro is very similar to our Green Line)
Proof of Payment (POP) is in effect on all Muni Metro lines.
Always ask for a transfer on all Muni lines except Cable Cars.
Don't board a bus without paying your fare or showing a pass/transfer/fare receipt.
"Proof of Payment" is physical proof that you have already paid your Muni fare for a particular trip.
You must have valid Proof of Payment when riding on a POP line or while within the paid area of Muni stations.
Your Proof of Payment must be valid for the duration of your entire trip within the Muni Metro System, including time spent within the paid area of stations or waiting at station platforms.
Failure to produce Proof of Payment when asked by a Muni Fare Inspector will result in a large fine.
If you have Proof of Payment, you may board a Metro streetcar by any door.
You must board buses and historic streetcars by the front door, whether or not you have Proof of Payment.
To obtain Proof of Payment, you can:
Buy a pass, passport, or ticket ahead of time, or
At surface stops, pay when entering the front door of a single vehicle or the front door of the first car of a train.
West Portal through Embarcadero Stations: At subway stations pay at a faregate before entering the gated area or platform. Fares cannot be paid on Metro streetcars in subway stations.
Don't get stuck entering with a transfer/fare receipt that will later expire while you are waiting on a platform or riding in a vehicle. If you are not sure your transfer/fare receipt will last, then pay for a fresh transfer/fare receipt on the surface or at a faregate in the subway.
My hunch is this is where the Validator is coming into play. Riders on the Green Line are going to need to show a receipt when asked. Otherwise you can expect major delays on the Green Line especially the "B" line when BU is holding classes.
Wednesday, December 20, 2006
We all have our brand new spiffy monthly passes that simply say Charlie Card on them. So for those commuters on the Green Line that have been using the "Show-n-Go" how is one supposed to prove they have a pass embedded on the smart card. Well the people at Scheidt & Bachmann have come up with a solution. It is called the Validator. The T has installed these machines in the new vending machine sheds they have installed along the Green Line. Apparently the way it is supposed to work is before you board the train you tap your card on the validator and it will spit out a receipt that you are supposed to show. It will be interesting to see how this works out on January 2nd.
This is what the validator looks like. Fun Fun Fun......
For example look at Cambridge locations. (BTW will someone tell the T that Government Center Station, Suffolk Bookstore, Sullivan Square MBTA Station and Charles/Massachusetts General Hospital Station are NOT in Cambridge!!!) Notice no Store 24 or 7-11's on the list. I asked a clerk at the Harvard Sq 7-11 and she said "we not doing that, no way".
Prediction of what will happen on January 2nd, the first workday of the Charlie Card era. Riders are going to show their plastic card to the bus driver and then try to pay at the farebox only to find they have to pay a higher fare AND won't get their transfer. It won't be pretty folks I can guarantee it.
Closest stop: Harvard St & Kent St Times: 02:18 PM,
Tuesday, December 19, 2006
The MBTA apologizes for the slow response-time users experienced on our new website. We are currently doing everything we can to improve performance, and the new site will be re-released soon. In order to give customers the content needed, we are offering our former site while we work out the problems. Again, we apologize for any inconvenience this may have caused you.
Who designed this website? Ansaldobreda???
Much more to come
I have traveled on enough public transit systems elsewhere to see that the T is pretty clueless in running a transit system. What I hope to do is point out things the T does wrong compared to other cities and provide links to document that.
Et tu Charlie?