all Shelby wanted to do was buy a monthly pass
Shelby you are not alone with this problem as I have heard from three other commuters who were charged for a pass that wasn't issued either.
You would think that by now that the MBTA would realize they are going to have increased use of their kiosks on the 1st of each month as users purchase monthly passes. Why then does it seem that the kiosks will never link to the credit card or debit card system on the first morning of each month. Shouldn't the MBTA increase their bandwidth to the system at this time each month? I spent 20 minutes in line yesterday only to go through the system,wait for it to authorize my account, for it to say it couldn't connect. So I asked the guard what I should do and his only response to me and everyone around me was to use cash.
Like most people I don't carry wads of cash around with me anymore. So I put 2 dollars in, enough to get me to work and left very frustrated. Many people didn't have any cash on them at all and it took the guard 5-10 minutes before he realized he would have to start letting people through. If he knew all this was going on, why didn't he make anannouncement to the crowd that the credit/debit card system was down?This would have helped alleviate the confusion and frustration.To add to my frustration I checked my bank balance today and sure enough I was charged $59 for a T-Link pass which I do not have on my Charlie Card. I then had to spend 30 minutes on the phone with my bank to get the charges reversed. I encourage anyone who experience the same issue I did yesterday to check their bank balance just in case. I wish I could bill my lost time to the MBTA.
This logjam at the machines "should" improve when the T finally allows people to update their card on the T's website but given what has happened the past 2 months with the new website you have to wonder if it will be able to handle the traffic. I am looking forward to just having the T automatically charge my bankcard every month but last I heard that is "sometime in the spring"
David ponders one of the T's great mysteries
The sight of three number 1 buses traveling together down Mass Ave in Cambridge (or on virtually any other bus line for that matter) has become such a common sight that many people might just dismiss it and not ask, how can three buses possibly be backed up together? Rumor has it that, surprise, it is not just mere coincidence but, rather, the result of bus drivers who park their buses together to have a coffee break! What with camera phones and all, have you seen any pictures offered by riders of these bus driver tea parties?I have always thought they have a card game going.
The worst route for this might well be the #66. Since they added buses at rush hour in late December I have regularly seen 3 and sometimes FOUR buses bunched together. One thing I noticed in Chicago is the CTA does have inspectors standing along the route and will hold a bus to prevent bunching. The T said they WERE going to do this starting with the December 30th schedule change but I have yet to see an inspector on the #66.