The MBTA has opened a new Customer Support Center to handle a two-fold increase in the number of complaints it has received over the past five years.
The new center at 10 Park Plaza in Boston marks the T’s attempt to centralize customer-service staff at headquarters to respond to riders’ issues more quickly.
“It should be incumbent on us to do the legwork, to get the answers to people’s questions, so that they don’t have to hunt around a bureaucracy,” General Manager Daniel Grabauskas said.
Thursday, March 01, 2007
HERALD:T acts to speed up gripe resolutions
The Herald writes that the T's new Customer Support Center is now open.