I was thinking this morning about the story on the blog yesterday about the driver of the 0010 bus and it clicked. This morning I happened to catch the 7 in Southie with my favorite driver. I don't know his name, but every day when I ride the bus he drives, he puts me in a better mood. This morning they rerouted some of the buses (I have no idea why) so he stopped at the corner, flashed 7 fingers at us and turned the corner to wait for us... not only did he not have to do that, but he opened the back doors to get us on the bus quicker and not have to be out in the cold. Then he proceeded to apologize for the inconvenience and the delay. At the end of the route, he also took time out to give a rider directions to their destination. He was great! Normal days, he calls out "7 Downtown" if he pulls up to a stop with another bus or a lot of people or he calls out the major stops on the route.. for some reason he always puts me in a great mood and I am not a morning person. I plan on writing a letter to the T commending him of his service.. and it got me thinking.
We all know that there are good operators and bad ones out there. We're stuck with the cards we're dealt and there's not a whole lot we can do. But I was thinking what if we all took it upon ourselves to try to change things thru the "trickle down effect". If everyone that has a good experience, or good operator takes a few minutes out of their day to write a short note during the month of February... let's leave the negatives aside for one month (they'll be there in March I'm sure).. maybe it will have a positive effect of the morale of the T employees. And if the T actually recognized good service (imagine the same driver getting ten nice notes about them) maybe it would inspire the less friendly folks to be a little friendlier. It's so easy to complain, but if we all tried to make a difference by being positive maybe we could put a few more friendlier people out there.
Who knows - it just might work!
Fred that is an outstanding idea.The vast majority of T employees are good,hard working people trying to deal with a very large and aging transit system. It is human nature (especially in Boston) to dwell on the negative but we should stop and praise those T employees who ARE doing a good job.
So please send your nominations for "A good T employee" either in the comment section of this thread or by email to firstname.lastname@example.org
But if you have a bad experience please tell us about that as well and those will be posted separately.
Thanks Fred for the idea!!!!